Warranty, shipping, and returns

If a Waygo device arrives dead on arrival or has a manufacturing defect in normal use, email hello@sthalabs.com with your order number, a short description, and photos if you have them. We will repair, replace, or refund at our choice.

This limited warranty does not cover damage from drops, water beyond ordinary weather, crashes, unauthorized modification, or use other than as a bike or motorcycle navigation HUD. The companion app and firmware are provided as-is, except where the law requires otherwise.

We have not published a fixed warranty term yet. Write us before you assume a repair is covered. This draft does not take away rights you have under consumer law where you live.

Pre-orders ship when that production batch is ready. Dates shown on the site are estimates, not a delivery contract. We email the address on the order when a shipment goes out.

You can look up status with the order number from your confirmation email. Risk of loss passes to you when we hand the package to the carrier.

If you cancel Stripe Checkout before payment completes, you are not charged.

After a pre-order is paid, email hello@sthalabs.com with your order number if you want to cancel before we ship. We will confirm whether a refund is still available for that order.

After a device ships, contact us before you send anything back. We will tell you whether a return is accepted and how to pack it. A return that we accept is typically refunded to the original payment method, minus shipping if the unit is not defective. Opened or damaged units may not be refundable.

Canceling Waygo+ in Stripe does not return the hardware. Returning hardware does not cancel the subscription unless you also cancel it.

Warranty, shipping, and return requests: hello@sthalabs.com.